The lines and arrows are so faint, so many near accidents and you can't see where to park. It needs a re paint

My mum fell in your car park today. There is an elevated piece of concrete that is supposed to have a sign, but the sign is missing. Because it’s missing mum walked into it and fell. She has hurt her left shoulder and cannot move it. She is 81 years old. We are not impressed, this hazard should be fixed ASAP. Silvana